US-Based Performance Marketing Call Center That Converts

100% US-Based Acquisition

CALL CENTER

ISG has been creating winning experiences over the phone for more than a decade. US-based and operating 365 days a year, our sales call center implements a highly measured approach to converting call orders and completing the customer acquisition journey.

Exceptional service, right here at home

US-Based Call Center

Operating 365 Days A Year

Real-Time Tracking Tools

Multilingual Sales Agents

ISG Sales Center

Powered by people. Propelled by performance.

We have a proven track record of scaling world-renowned brands — including the largest internet, wireless, video, and security providers — to new heights with our best-in-class sales capabilities, real-time performance tracking, and profound caller insights that enable us to understand caller behaviors in greater detail than ever before.

We turn callers into new customers using our measured and consultative sales approach. Each selling agent is highly trained to assess the needs of callers and present solutions that connect them to your products to increase orders.

We’re able to walk the walk, because of how we talk the talk.

World-Class Sales Agents

We’re proud of our people. Our conversion-driven sales representatives have extensive training in:

Product & Promotions

Customer Interaction

Order Entry

Quality Assurance

Best Activation Practices

Quality Assurance

ISG obsesses over providing each caller with an unparalleled experience. We leverage artificial intelligence technology to comb through every interaction and gather insights on prospects in greater detail than ever before. Our customized monitoring enables us to uphold industry-leading quality for sales efforts, mandatory disclosures, and call control.

Real-Time Performance Tracking

ISG has internally developed real-time performance tracking that displays all key performance indicators for optimal success management. We’re able to track who the caller is, where they are calling from, and other behavioral data to connect them with the best sales agent for them.

Sales Leadership Team

Nicholas Dormans

VP of Sales

Cheyenne Moore

Director of Sales

Nickolas Viracacha

Director of Sales

Ryan Williams

Director of Customer Experience

Join Our World-Class Team

EXPLORE OPPORTUNITIES

What other are saying about ISG

"Geek Squad and ISG have been collaborative partners for many years. Working together, we have found innovative strategies to drive new customers to Geek Squad. As consumer demand continues to shift, ISG is positioned to play an important role in future growth."

“ISG has been a valued DISH partner for over 10 years, supporting DISH’s brand promise of providing customers the best Value, Service and Technology in the Pay TV business. They excel in executing on initiatives through a data-driven targeted approach to marketing and operations, bringing long-term profitable growth year over year.”

“By leveraging the full capabilities of ISG we were able to grow our business over 200% in 6 months. The team is innovative, agile, and knows how to drive positive results.”

Ready to discuss your business goals?

Anyone can make the phone ring or drive visits to a site. It's about what happens afterwards that makes ISG great at what we do. Request a free consultation with us. But first, tell us a little about your brand: